On July 28, 2024, MTN Nigeria disconnected thousands of subscribers who failed to link their National Identification Numbers (NIN) to their SIM cards before the deadline set by the Nigerian Communications Commission (NCC). This mass disconnection has sparked significant frustration among users, many of whom claimed their lines were blocked despite having completed the NIN linking process.
This action is in compliance with directives from the Nigerian Communications Commission (NCC) aimed at ensuring that all mobile phone users have their SIM cards registered with accurate and complete NIN information.
The disconnection process targets SIM cards with incomplete or mismatched NIN registration details. MTN has reiterated its commitment to adhering to regulatory requirements and enhancing the security framework of the telecommunications sector in Nigeria. The initiative is part of broader efforts by the government to curb identity theft, fraud, and other forms of cybercrime by ensuring that every mobile phone user is properly identified through a centralized database.
The disconnection primarily affected MTN users, with reports indicating that many subscribers were caught off guard. Some individuals stated they had submitted their NIN multiple times but still faced disconnection, leading to allegations of system errors or mismatches in registration details.
The NCC had mandated that all SIM cards must be linked to valid NINs, with the final deadline extended to July 31, 2024. This policy aims to enhance national security and maintain an accurate SIM ownership database. However, the recent disconnections occurred just days before this deadline, raising concerns about the timing and execution of the policy.
The abrupt blocking of lines led to widespread outrage on social media, with many users sharing their experiences and frustrations. Some users reported that their SIMs were linked correctly, yet they were still disconnected, prompting fears of potential systemic issues or administrative errors within MTN's processes.
MTN Nigeria has urged affected customers to promptly rectify their registration details to avoid prolonged disconnection. The company has set up multiple channels to facilitate the NIN-SIM linkage process, including online platforms, dedicated service centers, and USSD codes.
Airtel customers can dial *121# and input their eleven-digit NIN, while Glo users should use the code *109*NIN number#. MTN customers should visit nin.mtn.ng to check and link their NIN status, and Smile users can send their NIN to customercare@smile.com.ng or call 07020444444. Spectranet customers need to call the toll-free line 8002345678 and submit their NIN, but must complete their KYC at a Spectranet store. Ntel users should visit any Ntel store with their NIN to update their lines.
Gbenga Adebayo, President of ALTON, clarified that the SIM bans were due to NIN-SIM registration mismatches, not linked to protest calls. He noted that the timing was coincidental.
In March 2024, MTN Nigeria CEO Karl Toriola reported that 8.6 million subscribers were barred in compliance with NCC directives, with many reactivated, reducing total subscribers by 2 million in Q1 2024. Currently, 8.9 million subscribers are undergoing the verification process.
In a statement, MTN Nigeria emphasized the importance of compliance and reassured customers of its support throughout the registration process. "We understand the inconvenience this may cause to our customers, and we are working diligently to ensure a smooth and efficient process. Our customer service representatives are available to assist with any challenges encountered during the NIN-SIM linkage," the statement read.
The NCC has been actively monitoring the situation and working closely with telecommunications operators to ensure compliance. The Commission has also warned that non-compliance could result in further sanctions and extended service disruptions.