"Moniepoint app not opening/working", this complain got surge when Central Bank of Nigeria (CBN) imposed a banned on the five major fintechs in Nigeria including Moniepoint. During that time, many Moniepoint customers experienced app downtime.
Another thing that might have caused your Moniepoint app to not work is software glitches or outdated application. You can clear cache of the Moniepoint app or check for latest version of the Moniepoint App on your app stores including Google Playstore and Apple App Store.
Internet coverage outage can also caused your Moniepoint app to not open. When this happens, it's advisable to move to area where internet network is sufficient.
Another reason is account suspension and restrictions. There are many reasons why Moniepoint might locked you out of your account; some of the reasons including suspicious activity and incorrect multiple login attempt. When this happens, try to reset your password and try again. You can learn how to reset/change your Moniepoint password and PIN here.
If you've tried all those troubleshoots and you Moniepoint app is still not working or opening, and your account is not blocked or restricted, then you need to contact the Moniepoint customer care service and log a complain.
Bonus: If Moniepoint USSD CODE is not working on your phone, here's how to fix it.