Financial records such as "Transaction History" is generally not possible to be deleted on banking system. The protocol is also applied to Moniepoint POS. That's, it's impossible to delete transactions from the Moniepoint POS system unless you delete/close the Moniepoint Account.
When you process payments, refunds, and other transactions through your MoniePoint POS terminal, the transaction history logs including the date, time, amount, reference ID, refunds, card details such as type, number, cvv and issuer are recorded.
These transactions are recorded for accountability and regulatory compliance, and most POS systems, including Moniepoint, do not allow the deletion of transaction records.
However, if there's an issue with a transaction, you can usually resolve it through other means such as issuing a refund, voiding the transaction, exporting/downloading transaction history or contacting Moniepoint support for assistance.
How to Export/Download Moniepoint Transaction History
Instead of deleting your Moniepoint POS Transactions Histories, consider exporting the data for records-keeping and future references. Follow these steps to download Moniepoint POS Account Statement:
- Login to Moniepoint Merchant Portal using your Business Account Login Credentials.
- Go to the "Transaction History" section under the "Transactions" menu.
- Use filters to isolate the transactions you want to download.
- Click the "Export" button to download a CSV or PDF file of the transaction details.
- You can keep this file for your accounting needs and future references.
Downloading your Moniepoint POS Terminal Statement allows you to manage your transaction history effectively, enhancing privacy and organization within the Moniepoint system.
How to Delete Moniepoint Account
Deleting/closing your Moniepoint account is a straightforward process that can be done through the Moniepoint dashboard. Follow this step-by-step guide to ensure a smooth and successful account closure.
To close/delete your Moniepoint Account:
- Begin by logging into your Moniepoint dashboard via app or web browser such as Chrome. Click on the photo icon located at the top left corner of the screen to access the settings.
- In the settings menu, choose the 'Close Account' option and then click 'Proceed' to initial the account closure process.
- If you have multiple business accounts, select the specific one you wish to close or delete.
- You will be prompted to provide a reason for closing your account. Select an appropriate reason from the provided options.
- Next, you'll be required to complete the account deletion using a face verification and transaction PIN. This step is crucial for ensuring the security and authenticity of the account closure request.
- Complete the Face verification process as instructed and enter your Moniepoint transaction PIN. If your PIN is blocked, here's how to unblocked it.
- After entering your transaction pin, proceed to submit your request for account closure.
Once you have submitted your request, it will be reviewed by the Moniepoint team and processed accordingly.
Important Notes:
- Accounts on Post-No-Debit (PND) Status: If your account is on a Post-No-Debit (PND) status with a balance exceeding N500.00, you will not be able to delete it immediately. You must wait until the PND status is lifted before proceeding with the account closure.
- Accounts with Balances Over N500: If your account has a balance over N500, transfer the funds to another account before attempting to delete it.
- Deleting Moniepoint Account will automatically delete all the transaction histories on the account.
By following these steps, you can ensure that your Moniepoint account is closed efficiently and securely, and your transaction history is permanently deleted.