WhatsApp is the dominant messaging platform in Nigeria. By having a Customer Care WhatsApp Number, fintech companies like Kuda Bank can reach a wider audience, attend to users complaints and connect with potential customers who are comfortable using the app for communication.
In other words, Nigerians are familiar with using Whatsapp for communication. Having a Whatsapp number allows for a more casual and convenient way for customers to reach customer support, ask questions, or resolve issues.
You can send text messages, voice notes, and even documents. This can be helpful for complex inquiries or sending screenshots for troubleshooting to Kuda Customer Care Service. In a nutshell, WhatsApp is a valuable tool for Kuda Bank to improve accessibility, customer experience, and brand image.
Does Kuda Bank offer Customer Support via WhatsApp?
Currently, Kuda Bank does not currently offer customer support via Whatsapp. The neobank directs customers to use the in-app chat functionality within the Kuda app or to reach out via email.
You can reach out to Kuda Customer Care Service by logging into your Kuda app to access the In-App Chat feature. Alternatively, you can send Kuda Customer Care an email at:
- help@kuda.com (For general inquiries) and at
- fraud@kuda.com (to report suspected fraud or scams).
Furthermore, instead of WhatsApp Number, Kuda offers a dedicated customer care phone number at +234 700 2255 832, which is available for inquiries and support only.
Kuda Bank is also active on platforms like Twitter (@kudabank), Facebook (facebook.com/joinkuda), and Instagram (@kudabank), where you can reach out for assistance.
However, for more serious issues (such account blocked and money stuck) that needs physical and oral interactions, you can visit Kuda Bank physical office at 151 Herbert Macaulay Way, Yaba, Lagos, Nigeria.