OPay provides several channels for customers to lodge complaints or seek support. Here are the various means through which you can complain to OPay:
- Customer Support Hotline: OPay has dedicated customer support phone numbers. You can call them to speak directly with a customer service representative.
- Email Support: You can send an email detailing your complaint to OPay’s customer support email address. This allows you to provide a written account of your issue.
- In-App Support: Within the OPay app, there is usually a help or support section where you can submit a complaint or request assistance. This is convenient as it directly links your complaint to your account and transaction history.
- Social Media: OPay is active on various social media platforms such as Twitter , Facebook, and Instagram. You can reach out to them via direct message or by posting on their pages to get attention to your issue.
- Customer Care Centers: In some regions, OPay might have physical customer care centers where you can go in person to lodge a complaint and get assistance.
- Live Chat: If available, OPay’s website or app might offer a live chat feature where you can interact with a customer service representative in real-time.
- FAQs and Help Center: The OPay website or app typically has a help center or FAQ section that addresses common issues and provides solutions. This might help resolve your complaint without needing to contact support directly.
For the most effective and efficient resolution, make sure to provide all relevant details about your issue, such as transaction IDs, dates, and any error messages you received.
Contact Details
Here are the contact details you might use:
- Customer Support Hotline: Check the OPay app or website for the most current phone numbers.
- Email Support: ng-support@opay-inc.com
- Social Media Handles:
You can also complain to OPay in their physical offices available across almost all states in Nigeria. Check here to know how many states OPay have physical customer service in Nigeria, and see the list of OPay offices in Nigeria.
FAQs
How do I complain to OPay in Nigeria?
To complain to OPay in Nigeria, you can use various methods: call their customer support hotline for direct assistance, send an email detailing your issue to support@opay.team, or use the in-app support feature to submit a complaint within the OPay app. Additionally, you can reach out via their social media platforms such as Twitter (@OPay_NG), Facebook (OPay), and Instagram (@opay.ng) for prompt responses. For face-to-face interactions, visit their customer care centers if available. Ensure to provide all relevant details like transaction IDs and dates to facilitate a quicker resolution.
How can I chat with OPay Customer Care?
To chat with OPay customer care, you can use the live chat feature available within the OPay app, which allows you to interact with a customer service representative in real-time. Alternatively, you can reach out to them via their social media platforms like Twitter (@OPay_NG), Facebook (OPay), Instagram (@opay.ng) and WhatsApp (@ +234 916 599 8936) by sending a direct message. Ensure to provide all relevant details such as transaction IDs and the nature of your issue to help them assist you more efficiently.
What is OPay WhatsApp Number?
Yes, OPay does offer WhatsApp customer service! You can reach them through this number: +234 916 599 8936
What are the available Customer Service channels in OPay?
The customer service channels that are available on the OPay App includes; Customer Support Hotline, Email Support, In-App Support, Social Media such as WhatsApp, Physical Customer Care Centers, and Live Chat.