Kuda Bank classified itself as "Bank of the Free". With this, I don't think there should be a difficult way to complain any issues to the Bank's customer service.
However, it's important to keep your complains short and straight to the point. Furthermore, don't overwhelmed it will to many questions; that's ask a question at a time.
If you're complaining, although you might be annoyed, but be calm to chat nicely. Don't use harsh, insulting and aggressive words with the Kuda Bank customer service while complaining.
Like many other Banks in Nigeria, complaining and reporting issues are usually common among users. More so, 70% of these complains are literally reported via phone calls and email. You can learn more about Kuda Bank complaints policy here.
The remaining percent amount for the other channels (such as WhatsApp, Twitter, Facebook, and physical branch most especially in Lagos) customer contact Kuda Bank.
Contact Kuda Bank Customer Care
To make a complain to Kuda, contact the bank's customer care service and report any issues you're facing to them. They'll be more than glad to help you out. Here are various ways you can contact Kuda Bank to make a complain:
- Support Email: help@kuda.com
- Complaint Email: complaintuk@kuda.com
- Phone Call: 0700022555832
- Social Media: X, Twitter, Instagram, Facebook, Linkedin and Medium.
However, you can also get solution to your problems on Kuda Self-help service and the bank's blog. Furthermore, you can also visit Kuda Bank headquarter which is located in Lagos Nigeria to complain about any situation you're having with the Neobank.
Note: Phone calls during the weekends and holidays may not be answered. It's wiser to submit your complaints via the Kuda help or complaints email.
Let's know in the comments section if your issues have been resolved by Kuda and also tell us your experience complaining to Kuda and how quickly they're able to resolve the issues for you.