Access Bank Token and Soft Token: Activation, Code and App

Hi guys! In this article, I will explain everything you need to know about Access Bank Tokens, including how to activate the tokens, the tokens apps and how to get code on the tokens to complete a transaction on your Access Bank Mobile Banking App or Internet Banking.

Access Bank Tokens (ABT) is a security device/system provided by Access Bank to enhance the security of account holder's online transactions and account activities The Tokens are used to generates a one-time password (OTP) or code that account holders must enter to complete certain transactions within their Access Bank App or Online banking, adding an extra layer of security.

There are typically two types of Access Bank's Tokens offered:

1. Access Bank Hardware Token: This is a physical device that generates a unique one-time password (OTP) or code every 30 or 60 seconds. When you perform certain online banking transactions, you'll be prompted to enter the OTP from your token to verify the transaction.
2. Access Bank Soft Token/Mobile App Token: This is a digital version of the hardware token, usually available through the bank's e-token mobile app. It generates the OTP or code similarly to the physical token. This can be more convenient as it eliminates the need to carry a separate device.

However, it's important to note that these Tokens only works on Access bank accounts that are being activated on. Well, don't panic, I'm going to explain why you need a Token and how to activate the Token either in bank for Hardware Token or via e-token for Soft-token/Mobile App Token.

Here are the primary uses and benefits of Access Bank Tokens

1. Transaction Authentication: When performing high-value transactions, transfers, bill payments, or other sensitive activities through online banking, you'll be required to enter the OTP generated by the token. This ensures that only you can authorize these transactions.

2. Two-Factor Authentication (2FA): Access Bank Tokens serve as the second factor in a two-factor authentication process. The first factor is something the you knows (such as a password or PIN), and the second factor is something the you have (the token). This significantly enhances security because even if a password is compromised, the transaction cannot be completed without the token-generated OTP.

3. Preventing Unauthorized Access: By requiring a unique, time-sensitive code for transaction approvals, bank tokens help prevent unauthorized access and reduce the risk of fraud. Even if someone gains access to your online banking credentials, they cannot perform transactions without the token.

4. Verification of Identity: During certain online banking activities, such as logging in from a new device or performing critical account changes, Access Bank might prompt for a token-generated OTP to verify your identity.

5. Security for Mobile and Online Banking: Both physical and mobile tokens provide enhanced security for mobile and online banking applications. Access Bank Mobile Token, integrated into e-token apps, offer convenience without sacrificing security.

6. Compliance with Security Standards: Using tokens for transaction authentication helps Access Bank comply with CBN regulatory requirements and Financial industries standards for securing online financial services.

In a nutshell, Access Bank tokens are essential for securing online banking by providing an additional layer of authentication, making online transactions safer for bank account holders.

How to get the Access Bank Hardware Token and Activate It

To obtain an Access Bank hardware token, you typically need to follow these steps:

1. Download the Hard Token Form: You can typically download the Access Bank Token request PDF Form here. After downloading the Form, Fill it out and proceed to the next step.
2. Visit an Access Bank Branch: Go to your nearest Access Bank branch handy with the Form and submit the Form to a customer representative.
3. Customer Service Request: Once at the branch, approach the customer service desk or the dedicated section for digital banking services. Inform the bank staff that you want to request a hardware token.
4. Complete Required Forms: If you don't want to fill in the online PDF Form, You'll be asked to fill out a request form or provide specific details such as your account number, identification, and contact information. Ensure you have a valid form of identification with you (e.g., national ID card, driver's license, or passport).
5. Fees and Charges: Access Bank will charge you a fee of N2,500 for issuing the hardware tokens. However, also make inquires about any other applicable fees and make the necessary payment if required. The payment maybe deducted from your Access bank account.
6. Token Activation: After receiving the hardware token, you will need to activate it. The bank staff will guide you through the activation process, which typically involves linking the token to your account and ensuring it is functioning correctly.
7. User Guide and Instructions: The bank may provide you with a user guide or instructions on how to use the hardware token for authenticating transactions and other banking activities. Make sure you understand how to generate OTPs and use the token effectively. If you're still not getting it, seek help from the customer representative that attends to you.
8. Customer Support: Lastly, if you encounter any issues with the Access bank token or need further assistance, you can contact Access Bank’s customer support for help.

It’s important to keep your hardware token safe and secure, as it is a critical tool for protecting your online banking transactions. If you lose the token or it gets damaged, report it to the bank immediately to get a replacement and prevent unauthorized access to your account.

How to get the Access Bank Soft Token and Activate It

To get and activate the Access Bank soft token, follow these steps:

Getting the Access Bank Soft Token

1. Download the Access Bank App:

• Go to the Google Play Store (for Android) or the Apple App Store (for iOS).
• Search for the "Access Bank's Token Mobile App" and download and install it.

2. Register on the App:

• Open the app and follow the prompts to register if you haven’t done so already. You’ll need your account number, and you may be asked for other personal information to verify your identity.

3. Request the Soft Token:

• Once you’re logged in to the app, navigate to the section for tokens or security settings.
• Select the option to request a soft token. This may be labeled as “Soft Token,” “e-Token,” or something similar.

Activating the Access Bank Soft Token

1. Receive Activation Code:

• You will receive an activation code via SMS or email, depending on the contact information linked to your account. Ensure your contact details are up to date with the bank.

2. Activate the Token in the App:

• Go to the token activation section in the app.
• Enter the activation code received via SMS or email.
• Follow the prompts to complete the activation process.

3. Generate OTP:

• Once activated, you can generate OTPs directly from the app whenever you need to authenticate a transaction.
• Open the app and navigate to the soft token section to generate a one-time password (OTP) for your transactions.

Using the Access Bank Soft Token

1. Login and Perform Transactions:

• When performing online transactions, logging into internet banking, or completing other secure actions, you will be prompted to enter an OTP.
• Open the Access Bank app, generate the OTP from the soft token section, and enter it as required.

2. Security:

• Ensure your mobile device is secure, and use strong passwords or biometric authentication to protect the Access Bank app.
• Do not share your activation code or OTPs with anyone.

By following these steps, you can successfully obtain and activate the Access Bank soft token, enhancing the security of your Access Bank online banking services.

The Bottom Line

In summary, Access Bank offers both hardware and soft tokens to enhance the security of online banking transactions. The hardware token is a physical device that generates one-time passwords (OTPs) for transaction authentication, while the soft token is a digital version available through the Access Bank mobile app.

To obtain a hardware token, you need to visit an Access Bank branch, complete the required forms, and possibly pay a fee. To get and activate a soft token, download the Access Bank app, register, request the soft token, and activate it using a code sent to your contact information.

Both tokens provide an additional layer of security, ensuring that only authorized users can perform sensitive banking activities, thereby protecting your account from unauthorized access and fraud.