Banking and Payment

UBA Introduces Innovative 'Scan to Resolve Complaint' Portal for Enhanced Customer Service

UBA Introduces Innovative 'Scan to Resolve Complaint' Portal for Enhanced Customer Service

Africa’s leading financial institution, United Bank for Africa (UBA) Plc, has introduced a groundbreaking solution, the ‘Scan to Resolve Complaint’ Portal, accessible via qrdispute.ubagroup.com:8088 . This innovative platform is designed to promptly address customer disputes, aiming to elevate satisfaction levels and streamline complaint resolution processes. The ‘Scan to Resolve Complaint’ portal, utilizing QR code technology, is a pioneering initiative by UBA to swiftly tackle customer challenges without necessitating physical visits to the bank or its branches. With this portal, customers can effortlessly resolve various issues, including failed transactions, from the convenience of their homes or workplaces. Olukayode Olubiyi, UBA’s Head of Digital Banking, emphasized the platform’s efficiency in addressing transaction-related concerns such as web transactions, Point of Sale (PoS) machines, and Automated Teller Machines (ATMs) within a 72-hour timeframe. He highlighted the customer-c…

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